To be the first point of contact for HR-related queries for all Gulf Bank staff and teams
A) Query Management:
Serve as the primary point of contact for staff with HR-related queries, e.g. providing salary certificates, or issues. Ensure that information / answers provided are accurate and consistent, and escalated promptly for resolution where necessary Maintain a log of all staff queries and actions taken, ensuring all outstanding issues / queries are closed. Provide regular summary analyses of all queries raised to review trends / common issues.
B) Payroll Support:
Support the Payroll team with general administration activity including; issuing salary certificates to all staff, create new HRMS users for new hires, resetting passwords for HRMS, etc.
C) Intradepartmental Coordination:
Liaise across all HR teams to ensure that staff queries are handled quickly and efficiently.
D) Internal Customer Service:
Deliver a consistently high level of customer service by answering calls / queries quickly, clearly and accurately. Escalate complicated or difficult queries quickly to the appropriate HR leader to maintain customer service levels.
E) Knowledge Management:
Keep up-to-date with all HR processes, services and procedures to enable the prompt and accurate closure of staff queries.
F) Data Management:
Maintain and track a log of all queries raised by staff, to ensure queries are closed satisfactorily. Highlight relevant issues to HR senior management to enable these to be reviewed and addressed as required.
Education & Qualification
Diploma in Banking/ Management or equivalent
Good knowledge of HR practices and policy/procedures
1 – 2 years in HR with emphasis on Oracle applications HRMS & Discoverer